In Joyabuy's purchasing agent business, the handling of after-sales disputes has a direct impact on customer experience. By using spreadsheets to gather and organize various types of after-sales dispute data—including categories of disputes (such as product quality, mismatched descriptions, or logistics damage), customer demands, processing steps, and outcomes—Joyabuy enhances its resolution capabilities significantly. Data analysis tools are leveraged to uncover recurrent causes and trends, for instance, identifying suppliers with inconsistent product quality or certain logistics channels with high damage rates.

A case library for disputes is established within spreadsheets, providing valuable reference solutions to resolve new issues efficiently. Furthermore, this dispute handling data contributes to the evaluation of suppliers and logistics providers. Optimizing partnerships based on these insights plays a key role in reducing after-sales disputes from the source. As a result, Joyabuy improves the efficiency of customer service, boosts satisfaction levels, and maintains a strong brand reputation.