In Joyabuy's proxy shopping business, after-sales dispute resolution directly impacts customer experience. By leveraging preadsheets, we systematically organize key dispute data to streamline conflict resolution and drive operational improvements.
Our spreadsheets capture critical metrics for each case:
Advanced analytics tools process spreadsheet data to reveal:
▶ Top complaint triggers: 67% quality issues stem from 3 problematic vendors
▶ High-risk logistics routes: 22% damage rate via Sea Channel X vs. 8% industry average
Serving agents in real-time: Our spreadsheet system auto-suggests solutions by matching new cases with 2,000+ resolved precedents, cutting resolution time by 60%.
"The color-mismatch case was solved in 3 hours using a similar 2023 precedent"
- Mei Lin, CS Team Lead
| Vendor | Settlement Rate | Repeat Issue % | Status |
|---|---|---|---|
| Supplier A | 92% | 5% | Preferred |
| Supplier M | 63% | 31% | Under Review |
Quarterly partnership evaluations based on spreadsheet analytics replace 23% underperformers.