For Joyabuy's purchasing agency, after-sales service plays a critical role in overall customer satisfaction. Intelligent dispute resolution is the key to maintaining brand reputation in the competitive overseas shopping niche.
The Challenge of Manual Dispute Management
Traditional approaches using email and message records create several drawbacks:
- Cases scattered across different platforms
- Lack of quantitative insights about recurring issues
- No standardized resolution framework exists
- Empirical supplier/loser assessments lose important objective data
Data-Driven Solution Workflow
1. Centralized Settlement Records
Joyabuy created multilayer excel sheets that menuplicate all relevant case parameters including dispute categories(refield as: quality mismatch, frouter outrage or false), which demonstrated content timeline was sliced into elegeant。
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